Terry Moving and Storage

I wanted to take the time to thank Terry Moving and Storage for all of their help on my recent move. In such a difficult time for me and my family, Terry Movers was the one dependable entity that I dealt with during my forced move. From the initial meeting and discussing my moving needs, to the financial restrictions I was facing, you and Terry Movers worked out a reasonable move charge on time as promised.


I was especially impressed with the care and courtesy your employee’s demonstrated during the packing and set-up stages of my move. It is difficult enough to have to move and to have two men come into my home and treat my possessions with the care as if it were their own was a great surprise and relief. Quite honestly I had heard a lot of “nightmare” stories about moving companies and was very apprehensive. However, after meeting you and seeing the professionalism your company and employees demonstrated, I would not hesitate to refer your company to everyone.


Mr. Terry, I would like to conclude with a heart felt “Thank You” for your assistance and please feel free to use me as a reference to any and all potential clients.

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I had relocated to Arizona last year after I had gotten a divorce so it was a difficult time for me and my son. I called Terry Moving and Storage to obtain a quote. Mark, the owner, had answered his phone when I called him, which other companies didn't and some never called back. He personally came out and gave me a price which was very reasonable. He was extremely professional and helpful with my family. The move was easy and seamless. This year, I had gotten a job offer back in California and I immediately called Mark and had asked him to move me back. I had asked for a moving date and he was able to accomodate my request. The movers were extremely professional, curteous, and quick. I really appreciate all their help and I would highly recommend them to anyone who is interested in a family owned local business. Thank you for being so great to me and my family!!

Sincerely

Anne

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This Company did not completely pack our house. We had to call them to return and pick up furniture they left behind. Our contract was a "not-to-exceed" contract based on an estimated weight of 10,000 lbs. The owner told us the trailer would be weighed empty before pick-up and weighed again full and we would receive a credit for anything under 10,000/lbs. We found out the trailer was not weighed either time. When we asked the owner about it, he said that was because he gave us a "not-to-exceed" contract. This was a contradiction to the agreement. The agreed payment method was $3K cash/check upon pick-up. Balance to be paid via credit card upon delivery. We called the owner the night before delivery to confirm and were told he wouldn't send the trailer up unless he knew we had the cash balance! We were at odds. It was evening, and we did not believe there was a way to get release of funds authorized by the a.m. The owner had the nerve to ask us why everytime he talked to us there was a problem! He was holding our furniture randsom for cash! When our furniture was delivered, the driver was the same as the pick-up driver. We told him our story and he said the owner ALWAYS tells him to weigh the trailer empty. In this case he was told not to. He also told us he always gets a credit card # on the delivery end and calls it into the owner who runs the card. I believe this company is in financial trouble and would not recommend using them.

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